Support

If you have a need of support please send us an email to: support@mushroominternet.co.uk

Thank you.

For security reasons we don't store your passwords. If you have forgotten your password then you can easily reset it at any time:

1. To reset your email password please go to http://webmail.mushroominternet.com and click the option 'Reset Password'.
2. If you are trying to login to WordPress and your password is incorrect, please choose the option 'Forgotten Password' on the login screen, this will send a reminder to your email address

If you are still unable to retrieve your lost password please contact us and we will reset the password to something new for you.

By default, all email accounts we set-up have a 1Gb storage limit. If you're using IMAP to retrieve emails then it's likely your inbox will fill up. We recommend regularly clearing your trash and spam folders to keep space available for your new emails.

You can check your storage useage anytime by logging in online at http://webmail.mushroominternet.com

If you need more space, please contact us and we can advise about raising your limits.

No problem, we are here to help. There are several methods you can use to connect to your email account:

1. You can login to http://webmail.mushroominternet.com where you can send and receive emails online
2. Using http://webmail.mushroominternet.com, in the top right hand corner, click your email address and the in the dropdown menu select 'Configure Mail Client'. If you are setting up on MS Outlook, Apple Mail or iOS Mail you can use the links on this page to automatically have the account created on your computer
3. We have set-up some support literature online to help guide you through the process. You can find this online at http://support.milserver.co.uk

If you are still struggling to connect to your email please open a support ticket

There are many factors that could result in you not being able to see your website. If there are no messages in the section below then please submit a ticket request with as much detail as possible and we will look into the issue straight away.

There are many reasons that could cause something on your website to not display quite how you expect. WordPress updates, type and version of browser, the size of your screen, the operating environment; these can all play a factor.

If you would like to raise an issue to us please complete this form on the device / browser that you are experiencing the issue with, addding support@mushroominternet.com as the recipients email address. This will open a support ticket where you can add further details or screenshots.

The method of clearing your cache changes from browser to browser. We recommend going to http://www.refreshyourcache.com/en/home/ where you can select your browser and follow the steps on screen to clear your browser cache.

Please contact your mobile phone provider or IT company as this is not something routinely offered as part of your support contract with us.